Check in/out

You may check in/out any day of the week. Times are as follows:
- Check in time: 3 PM
- Check out time: 10 AM

If we do not have someone arriving or departing the same day as you, we can be flexible with the times if you will be arriving earlier than 3PM. We are a small team and we like to personalize your arrival, so unlike a hotel, we can not have check-ins at any time of the day - all day. If your arrival in Paris will be after 6 PM, please bring this to our attention as early as possible as we may need to make special arrangements for your arrival.

Arrivals either before 9 AM (assuming the apartment does not have departing guests), or after 9 PM will be subject to a check-in fee of 25-35 € to be paid directly to the greeter. Please let us know as far in advance as you can regarding your late arrival as alternative arrangements may be possible concerning your access to the apartment. We're sorry but a check-in after 12 am is not possible.

Once we have the details of your arrival, you will be given a check-in time when someone will meet you at the apartment.

If you wish to check-in very early, we recommend booking the apartment from the night before to ensure that the apartment will be ready for use before 3 PM. As check-out is not till 10 am it is always possible that guests might be leaving the morning you arrive. Though you may be able to stop by to drop off bags, your use of the apartment is not guaranteed till 3pm. We will make you aware of any exceptions.

If you wish to depart from the apartment later than the check-out time, you would need to book an extra night. In some cases, we may be able to extend check-out by one or two hours but again this is not guaranteed.

We understand that flights can be delayed and traffic can be slow therefore we will always try to allow for any incidental delays. We do however ask, in the case of delays, that you please call us as soon as you can so that we may arrange to meet you at a new appointed time.

Booking Deposit

To confirm your reservation, a 50% deposit is required. The remainder of your rental fee will be due 30 days prior to your arrival. If you reserve less than 60 days prior to your arrival, we would prefer payment in full.

We accept various methods of payment, including credit cards through an online, secure server at www.PayPal.com. Payments are made directly to the apartment owners (addresses all end in flhpapartments.com). If you are unsure about the email address that comes up for your payment, let us know.

Cleaning costs are shared between the owner and the renter and are supplimental to the rental fee. The amount depends on the apartment and is to be collected in cash. Additoinal cleaning can be arranged if requested. Please note that the cleaning service is separate from Feels Like Home in Paris.

Cancellation/Postponing Your Dates

We hope that you don't cancel, but if you do, our policy is as follows:
- 60 days or more prior to arrival: 50% of the initial payment will be refunded, as these dates have been blocked and we have most likely had to turn away other potential guests. If we can successfully re-book your canceled dates, we will refund this amount to you less the €50 processing fee.

If you give less than 60 days notice a refund is not possible, we will try to rent the dates we blocked for you. If we are successful, we will send you a 100% refund, less the €50 fee.

The security deposit is always fully refundable.

If you wish to Postone your booking, please note that you will need to give us 60 days notice to be able to do so without penalty. Your new booking will be subject to availability and current rates for that period. Should your new dates not be available at the same apartment, we will propose an alternative. Should you not accept this alternative, and prefer to cancel, the cancelation policy would apply.

We recommend that everyone take travel insurance as anything can happen prior or during your stay. See below for some sites you can try or ask your insurance provider.

Security Deposit

In the interest of keeping the apartments in good condition we ask that you replace anything that is broken or damaged.

We also ask that you leave the apartment in good order when you leave. Remember that this is a self-catering property and you will not be receiving daily cleaning unless you would like to arrange it in addition to your rental.

If we feel that the apartment has been left in great disarray, we reserve the right to keep part of your security deposit to help our owners cover the additional cost of cleaning.

Our apartments require a security deposit:

Your credit card details will be required so as to obtain a pre-authorization for the security deposit. The value of this deposit will NOT be debited from your account. The property is inspected upon check-out in detail during the cleaning immediately following your departure from the apartment, before the apartment is re-rented to another party. We will try our best to provide you with full information concerning any damages found - this may include but is not limited to providing you with photos of the said damage where at all possible.

In some cases security deposits may be paid in cash and will be refunded by check. Any damages will be deducted from the amount paid.

In the case of any damages or loss of property as a result of the renter's stay, Feels Like Home in Paris reserves the right to charge your provided credit card for the value of said damages or the necessary replacement or repair of damaged property.

We are trying to keep our security deposit to a minimum so we ask that in the case of any damages exceeding the amount of the security deposit, that guests be prepared to submit any necessary additional payment upon request. This ensures that the properties remain in good condition for all future guests.

We will make all effort to determine and inform you of any problems that may have arisen as a result of your use of the apartment and thank you in advance for your understanding.

Insurance

Each owner has regular homeowners insurance but this does not cover things such as theft or harm caused to our guests. In accepting the rental, you agree to not hold either Feels Like Home in Paris nor the individual owners responsible for any loss or damage to personal belongings. We therefore suggest that you arrange appropriate insurance for yourself, those people accompanying you and your personal effects.

You may also want to consider purchasing cancellation insurance for your trip as one never knows when an emergency can arise. Here is a link to a sites that provides worldwide coverage: www.travelersmed.com or www.insuremytrip.com

Liability/Cancellation by FLHP

Feels Like Home in Paris (FLHP) and the apartment owners/management will not be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, caused or incurred, as a result of rendering of the services or accommodation as described or any substitution of said accommodation.

If any accommodation and/or services are substituted, FLHP/owners will act at all times in good faith to use their best efforts to present comparable substitutions of equal or greater value. In the event that the substituted property is of greater value, you will be asked to pay the difference or if this is deemed unacceptable, you will be given a refund of 100% of the days unused. In the event that the substituted property is of lesser value, you will be given the choice to accept the substitution and be given a refund of the difference in price or if unacceptable, you will be given a 100% refund less any used dates. If no substitution is possible for your dates of stay, we will refund you in 100% less any nights already used. Possible causes of cancellation on the part of FLHP or the owners include, but are not limited to: damage to the apartment, flooding, fire or or major construction on the building or the immediate surrounding area.

FLHP, at its sole and unfettered discretion, reserves the right to refuse or discontinue service to any person (s) and/or to rescind any contract for accommodations or guest services.

Complaints

All properties descriptions provided by FLHP on the website and elsewhere are made in good faith.

FLHP accepts no responsibility for the following:
- any modifications made by the apartment's owner which are not mentioned on the web page or anywhere else.
- the breakdown of the supply of water, electricity, or internet and/or cable services.
However, shall you contact us during such problems, we will use our best endeavor to arrange for any such problems to be solved quickly. Any complaints must be notified to FLHP within 24 hours of the occurrence giving rise to the complaint.

Each property listed on the FLHP website is part of a building of multiple owners. We will at all times try our best to inform guests of any possible issues, disturbances or circumstances they may in any way affect their stay, to the best of our ability and knowledge at the time. FLHP/owners can not be held responsible for any work that is occurring external to the immediate apartment, whether it be by another tenant within the building or at another adjacent building.

It may be necessary from time to time to make repairs or to correct minor and/or major issues during a renters stay. Should this occur we will communicate this with the renter as soon as is possible and use our best efforts to minimize any disturbance that this might create.

Conduct & Behavior

The person making the reservation is held responsible for the correct and appropriate behavior of the guests staying at the apartment. Should any member of the party not behave in such a manner, FLHP/owner or owners' representative may at their absolute discretion ask the offending guest(s) to vacate the property forthwith.

Smoking is not allowed in the apartments. We ask that you be mindful of the buildings' tenants and try to keep the noise and other disturbances to a minimum, whether within the apartment, in the building stairwell or other public places.

Linen & Towels

Linen and towels are included in all apartments. An appropriate amount of linen and towels will be provided based on the number of occupants. For longer stays, the linen and towels will be changed. Most of the properties have laundry facilities that may be used should you wish to have more frequently changes of linen and/or towels. Should you require additional linen or towels, this can be provided for a small service charge and must be paid at the time incurred.

Keys

Each property is provided with at least 2 sets of keys (provided that the keys have been left by the previous renter). We ask that guests double lock the door each time they leave the apartment. In the event of a lost of damaged key, for security, we are usually required to change the locks. Renter agrees to pay this cost. A bill will be provided before charges made. Upon receipt of this bill we would ask that the renter submit payment within 5-10 business days. Locks are very expensive in France and can range from 600-1000+ euros) , so we ask that you be vigilant about the care of the keys that are provided to you.

You are asked to be aware at all times of the keys you have been provided. Do not leave keys in the inside of the door lock as this may prevent you from being able to open the door from the outside. In the even that this does occur whether by accident or intentionally, and a locksmith is required to come to open the apartment door, the renter understands that they will be required to pay the costs associated with this intervention and any subsequent costs related to the lock repair directly to the locksmith. These costs can be close to 1000 € so we do ask that our guests take care.

Acceptance of a rental through FLHP/owner constitutes and acceptance of the terms and conditions stated above. In the event of any dispute, this Contract will be construed as a whole, will be interpreted in accordance with its fair meaning, and will not be construed strictly for or against either Client (renters) or FLHP. The parties agree that the booking confirmation sent as an attachment is a good as the original.

Privacy

Your privacy is important to us. Feels Like Home in Paris will never willfully share your personal information with any third party without your consent. The information solicited is for our personal use and for statistical purposes only or to be able to contact you should any problems or questions arise.

If you are paying by credit card through PayPal, please note that we do not at any time, see your credit card or other financial details.