Check
in/out
You may check in/out any day of the week. Times are as follows:
- Check in time: 3 PM
-
Check out time: 10 AM
If we do not have someone arriving or departing the same day as you, we can be
flexible with the times if you will be arriving earlier than 3PM. We are a small
team and we like to personalize your arrival, so unlike a hotel, we can not have
check-ins at any time of the day - all day. If your arrival in Paris will be
after 6 PM, please bring this to our attention as early as possible as we may
need to make special arrangements for your arrival.
Arrivals
either before 9 AM (assuming the apartment does not have
departing guests), or after 9 PM will be subject to a
check-in fee of 25-35 € to be paid directly to
the greeter. Please let us know as far in advance as
you can regarding your late arrival as alternative arrangements
may be possible concerning your access to the apartment.
We're sorry but a check-in after 12 am is not possible.
Once
we have the details of your arrival, you will be given
a check-in time when someone will meet you at the apartment.
If
you wish to check-in very early, we recommend booking
the apartment from the night before to ensure that
the apartment will be ready for use before 3 PM. As
check-out is not till 10 am it is always possible that
guests might be leaving the morning you arrive. Though
you may be able to stop by to drop off bags, your use
of the apartment is not guaranteed till 3pm. We will
make you aware of any exceptions.
If
you wish to depart from the apartment later than the
check-out time, you would need to book an extra night.
In some cases, we may be able to extend check-out by
one or two hours but again this is not guaranteed.
We understand that flights can be delayed and traffic can
be slow therefore we will always try to allow for any incidental
delays. We do however ask, in the case of delays, that
you please call us as soon as you can so that we may arrange
to meet you at a new appointed time.
Booking Deposit
To confirm your reservation, a 50% deposit is required.
The remainder of your rental fee will be due 30 days prior
to your arrival. If you reserve less than 60 days prior
to your arrival, we would prefer payment in full.
We accept various methods of payment, including credit
cards through an online, secure server at www.PayPal.com.
Payments are made directly to the apartment owners (addresses
all end in flhpapartments.com). If you are unsure about
the email address that comes up for your payment, let us
know.
Cleaning
costs are shared between the owner and the renter and
are supplimental to the rental fee. The amount depends
on the apartment and is to be collected in cash. Additoinal
cleaning can be arranged if requested. Please note
that the cleaning service is separate from Feels Like
Home in Paris.
Cancellation/Postponing
Your Dates
We hope that you don't cancel, but if you do, our policy
is as follows:
- 60 days or more prior to arrival: 50% of the initial
payment will be refunded, as these dates have been blocked
and we have most likely had to turn away other potential
guests. If we can successfully re-book your canceled dates,
we will refund this amount to you less the €50 processing
fee.
If
you give less than 60 days notice a refund is not possible,
we will try to rent the dates we blocked for you. If
we are successful, we will send you a 100% refund,
less the €50 fee.
The
security deposit is always fully refundable.
If
you wish to Postone your
booking, please note that you will need to give us
60 days notice to be able to do so without penalty.
Your new booking will be subject to availability and
current rates for that period. Should your new dates
not be available at the same apartment, we will propose
an alternative. Should you not accept this alternative,
and prefer to cancel, the cancelation policy would
apply.
We
recommend that everyone take travel insurance as anything
can happen prior or during your stay. See below for
some sites you can try or ask your insurance provider.
Security Deposit
In the interest of keeping the apartments in good condition
we ask that you replace anything that is broken or damaged.
We
also ask that you leave the apartment in good order
when you leave. Remember that this is a self-catering
property and you will not be receiving daily cleaning
unless you would like to arrange it in addition to
your rental.
If
we feel that the apartment has been left in great disarray,
we reserve the right to keep part of your security
deposit to help our owners cover the additional cost
of cleaning.
Our apartments require a security deposit:
Your credit card details will be required so as to obtain
a pre-authorization for the security deposit. The value
of this deposit will NOT be debited from your account.
The property is inspected upon check-out in detail during
the cleaning immediately following your departure from
the apartment, before the apartment is re-rented to another
party. We will try our best to provide you with full information
concerning any damages found - this may include but is
not limited to providing you with photos of the said damage
where at all possible.
In
some cases security deposits may be paid in cash and
will be refunded by check. Any damages will be deducted
from the amount paid.
In
the case of any damages or loss of property as a result
of the renter's stay, Feels Like Home in Paris reserves
the right to charge your provided credit card for the
value of said damages or the necessary replacement
or repair of damaged property.
We
are trying to keep our security deposit to a minimum
so we ask that in the case of any damages exceeding
the amount of the security deposit, that guests be
prepared to submit any necessary additional payment
upon request. This ensures that the properties remain
in good condition for all future guests.
We
will make all effort to determine and inform you of
any problems that may have arisen as a result of your
use of the apartment and thank you in advance for your
understanding.
Insurance
Each owner has regular homeowners insurance but this does
not cover things such as theft or harm caused to our guests.
In accepting the rental, you agree to not hold either Feels
Like Home in Paris nor the individual owners responsible
for any loss or damage to personal belongings. We therefore
suggest that you arrange appropriate insurance for yourself,
those people accompanying you and your personal effects.
You
may also want to consider purchasing cancellation insurance
for your trip as one never knows when an emergency
can arise. Here is a link to a sites that provides
worldwide coverage: www.travelersmed.com or www.insuremytrip.com
Liability/Cancellation
by FLHP
Feels Like Home
in Paris (FLHP) and the apartment owners/management will
not be responsible for any loss, expense, damage, claim
or injury either directly or indirectly, consequential
or otherwise whatsoever, caused or incurred, as a result
of rendering of the services or accommodation as described
or any substitution of said accommodation.
If any accommodation
and/or services are substituted, FLHP/owners will act
at all times in good faith to use their best efforts
to present comparable substitutions of equal or greater
value. In the event that the substituted property is
of greater value, you will be asked to pay the difference
or if this is deemed unacceptable, you will be given
a refund of 100% of the days unused. In the event that
the substituted property is of lesser value, you will
be given the choice to accept the substitution and be
given a refund of the difference in price or if unacceptable,
you will be given a 100% refund less any used dates.
If no substitution is possible for your dates of stay,
we will refund you in 100% less any nights already used.
Possible causes of cancellation on the part of FLHP or
the owners include, but are not limited to: damage to
the apartment, flooding, fire or or major construction
on the building or the immediate surrounding area.
FLHP, at its sole
and unfettered discretion, reserves the right to refuse
or discontinue service to any person (s) and/or to rescind
any contract for accommodations or guest services.
Complaints
All properties
descriptions provided by FLHP on the website and elsewhere
are made in good faith.
FLHP accepts no
responsibility for the following:
- any modifications made by the apartment's owner which
are not mentioned on the web page or anywhere else.
- the breakdown of the supply of water, electricity, or
internet and/or cable services.
However, shall you contact us during such problems, we
will use our best endeavor to arrange for any such problems
to be solved quickly. Any complaints must be notified to
FLHP within 24 hours of the occurrence giving rise to the
complaint.
Each property
listed on the FLHP website is part of a building of multiple
owners. We will at all times try our best to inform guests
of any possible issues, disturbances or circumstances
they may in any way affect their stay, to the best of
our ability and knowledge at the time. FLHP/owners can
not be held responsible for any work that is occurring
external to the immediate apartment, whether it be by
another tenant within the building or at another adjacent
building.
It may be necessary
from time to time to make repairs or to correct minor
and/or major issues during a renters stay. Should this
occur we will communicate this with the renter as soon
as is possible and use our best efforts to minimize any
disturbance that this might create.
Conduct
& Behavior
The person making
the reservation is held responsible for the correct and
appropriate behavior of the guests staying at the apartment.
Should any member of the party not behave in such a manner,
FLHP/owner or owners' representative may at their absolute
discretion ask the offending guest(s) to vacate the property
forthwith.
Smoking is not
allowed in the apartments. We ask that you be mindful
of the buildings' tenants and try to keep the noise and
other disturbances to a minimum, whether within the apartment,
in the building stairwell or other public places.
Linen
& Towels
Linen and towels
are included in all apartments. An appropriate amount
of linen and towels will be provided based on the number
of occupants. For longer stays, the linen and towels
will be changed. Most of the properties have laundry
facilities that may be used should you wish to have more
frequently changes of linen and/or towels. Should you
require additional linen or towels, this can be provided
for a small service charge and must be paid at the time
incurred.
Keys
Each property
is provided with at least 2 sets of keys (provided that
the keys have been left by the previous renter). We ask
that guests double lock the door each time they leave
the apartment. In the event of a lost of damaged key,
for security, we are usually required to change the locks.
Renter agrees to pay this cost. A bill will be provided
before charges made. Upon receipt of this bill we would
ask that the renter submit payment within 5-10 business
days. Locks are very expensive in France and can range
from 600-1000+ euros) , so we ask that you be vigilant
about the care of the keys that are provided to you.
You are asked to be aware
at all times of the keys you have been provided. Do not
leave keys in the inside of the door lock as this may prevent
you from being able to open the door from the outside.
In the even that this does occur whether by accident or
intentionally, and a locksmith is required to come to open
the apartment door, the renter understands that they will
be required to pay the costs associated with this intervention
and any subsequent costs related to the lock repair directly
to the locksmith. These costs can be close to 1000 € so
we do ask that our guests take care.
Acceptance of
a rental through FLHP/owner constitutes and acceptance
of the terms and conditions stated above. In the event
of any dispute, this Contract will be construed as a whole,
will be interpreted in accordance with its fair meaning,
and will not be construed strictly for or against either
Client (renters) or FLHP. The parties agree that the booking
confirmation sent as an attachment is a good as the original.
Privacy
Your
privacy is important to us. Feels Like Home in Paris
will never willfully share your personal information
with any third party without your consent. The information
solicited is for our personal use and for statistical
purposes only or to be able to contact you should
any problems or questions arise.
If
you are paying by credit card through PayPal, please
note that we do not at any time, see your credit card
or other financial details. |