Rentals Policies- FAQ

Are the rental prices all-inclusive?
Yes, the rental price is all-inclusive on our weekly and monthly rates. A cleaning fee is added to all bookings under a week. 

How do you reserve an apartment?
In order to block and reserve the dates, you will need to pay a 50% deposit by credit card (we will provide you with the credit card autorization form). We will ask you for a 2nd installment 30 days before your arrival date.

How do you pay?
By credit card. Please note that we do not accept Amex.

How are the apartments selected?
All our apartments go through real selection to make sure they are up or FLHP standards in term of decoration, amenities, location and so forth.

How do you get the keys?
You will be met by a member of our team who will show you around the apartment and explain you about the neighborhood.

Why do we need your travel details?
As someone will be a the apartment to meet you, we will need to have full travel details for you. Since we may have multiply arrivals on any given day, providing us with as much information as possible will ensure that you have a pleasant and smooth check-in to the apartment.

What if you need to check-in after 8.30pm
There is a late check in fee of 35€ for arrivals after 8.30pm. 

What is the security deposit for?
The security deposit is a cautionary deposit to cover any damages caused during your stay. The deposit may also cover the cost of replacing any items that might have been accidentally removed from the apartment. A credit card will be required in order for us to process a pre-authorization for the amount of the security deposit. Your card is not immediately debited. A charge would only be assessed should there be damages in the apartment that were caused during your stay. By accepting one of our rentals, the renter agrees that should any damage exceed the amount of the security deposit, they will pay the difference. We will of course provide you with receipts or estimates and let you know as soon as possible of any damage we may have found. We will try our best to ascertain the causes of said damage. Should the apartment require more than the normal amount of cleaning after your stay, we also reserve the right to charge you in order to assist the owner in the additional cost of cleaning.

We ask all our guests to please respect the apartments as they would want a guest in their home to do. We ask that our guests let us know about any breakage or damage as soon as possible.

What is the minimum length of stay?
Our apartments have a minimum of rental of 3 nights. 

Are the rentals Saturday to Saturday only?
Arrival can be any day of the week.

How do we get to the apartment from the airport?
After a long flight and suitcase in tow, many people choose to deal with the long halls and flights of stairs of the metro stations when in fact taking either a taxi or using our car service will save you a great deal of hassle. 

What are your cancellation terms?
In the event of a cancelation, all sums paid to the owners as of the date of said cancelation shall be forfeited unless we are able to re-book your canceled dated, as these dates have been blocked and we have most likely had to turn away other potential guests. If we can successfully re-book your canceled dates, we will refund your payment less 100€ administrative fee.

We recommend that everyone take travel insurance as anything can happen prior or during your stay. You may think that your home insurance covers you in the event of damages or cancellations of your holiday rental but in fact in most cases it does not. Check the link to our partner ADAR on the bottom of this website.

Do you have air conditioning in all the apartments?
This is a question that we get often after the heat wave that hit Paris a few years ago. Most of our apartments do not in fact have A/Cs simply because they are unnecessary. On the whole, French buildings tend to remain cooler relative to the outside temperature. Many have windows on both sides of the apartment to allow for a nice cross-breeze and frankly the 5 days in the Summer that it is hot enough where someone might want an A/C don't make it worthwhile to have one. We do however provide fans. 

How close are the apartments to the tourist sights?
Depending on which sights you wish to visit, you are within walking distance (from 20-30 minutes), from the apartments. Most of our properties are in or close to Montmartre so visiting Sacre Coeur or Place du Tertre is easy. Paris also has an amazingly easy public transportation system. From many of the properties you are just one metro ride or bus ride from the sights. You can walk to Opera and the Gallery Lafayette from Montmartre. Take line 12 straight to the Place de la Concorde or to Saint Germain. So you are never very far at all. 

What happens if something breaks in the apartment or stops working?
We have left in the apartment a welcome book that can be a useful resource when trying to figure out why the washer is not washing or the TV won't turn on. However, if after looking through the book you do not find a solution, please contact us. We are never too far away and we of course want to know. Sometimes these are things that we can rectify quickly. We are in Paris if there is ever a problem we are here to resolve it. 

Can you contact us with questions during your stay?
Yes of course! Though these are self-catered properties, we are here to assist you as we are a profesional rental agency with both a maintenance and a cleaning team at your service if needed.

Are there cleaning supplies and other household products in the apartments?
A few basic starter supplies are provided in the apartment for guest use, Toilet paper, paper towel, tea, coffee, soap etc. As all our apartments are close to grocery stores (listed in the welcome book), if you should need any additional supplies.

Are linens and towels provided?
Yes, all linen and towels that you will need for your stay, for the number of people you have reserved the apartment for, are provided.

Do you allow smoking?
No. Our apartments are strictly non-smoking.

Are pets allowed?

Some apartments accept them so ask us.

What happens if we have a very early or very late arrival or departure?
Normal check-in is 3 PM though we try our best to accommodate our guests with different arrival times, and normal check-out is 10 am. If you are arriving on a very early flight, the only way you can ensure the apartment is ready for you before 3 PM is to reserve the night before. Likewise, if you wish to have a late departure, you would need to reserve the extra night as well.

Is there an elevator?
The majority of our apartments are no more than 3 flights up and many are on the 1st or 2nd floor (2nd or 3rd to North Americans). Not all the buildings have elevators so if you require an elevator let us know.

Do you have comments from previous guests that we can read?
Yes. In every apartment we leave a guest book that our guests are free to leave any of their comments and suggestions in. We also have some on our website.

Do you know any good restaurants in the area?
In all of our apartments, we have suggestions of our favorite restaurants in our welcome book. You can also visit can also take a look at our blog where we have reviewed a few restaurants in Paris

We are driving, how do we get to the apartment?
We recommend planning your route using Google Maps

Is there parking nearby?
We do not have parking directly associated with the apartments but you can visit the following sites for information about various parking garages throughout the city: Parking des Paris or Vinci Parking

Are small children allowed?
Yes, children are welcome. However, in some of our apartments the owner has decided on an age limit for the children who will stay there. Please ask us for such details.

Do you provide baby beds?
It is possible to rent a baby bed or a highchair from us. Please let us know in advance so that we can have it for you in the apartment as we have a limited Numbers. We would ask you to provide your own baby bed sheets. 

I would like to have a special gift for someone. Can you make any suggestions?
If you wish, we can put together a special gift basket of local and regional goodies for your loved ones. 

Haven't answered your question?
We hope we have covered most of the questions but if your questions have still not been answered, please feel free to send us an email. We look forward to hearing from you.