How do you reserve an apartment?
In order to block and reserve the dates, you will need to pay a 50% deposit and we will ask you for a 2nd installment 60 days before your arrival date.
How do you pay?
We will send you an online invoice.
How are the apartments selected?
All our apartments go through real selection to make sure they are up or FLHP standards in term of decoration, amenities, location and so forth.
How do you get the keys?
You will be met by a member of our team who will show you around the apartment and explain you about the neighborhood.
Why do we need your travel details?
As someone will be a the apartment to meet you, we will need to have full travel details for you. Since we may have multiply arrivals on any given day, providing us with as much information as possible will ensure that you have a pleasant and smooth check-in to the apartment.
What if you need to check-in after 8.pm?
There is a late check in fee of 50€ for arrivals bewteen 8 and 9pm (we do not do greetings after 9pm) to give to your greeter on arrival in cash. If you arrive after 9pm, we wil try to find a solution to hide keys for you but this is case by case.
What is the security deposit for?
The security deposit is a cautionary deposit to cover any damages caused during your stay. The deposit may also cover the cost of replacing any items that might have been accidentally removed from the apartment. A credit card will be required in order for us to process a pre-authorization for the amount of the security deposit. Your card is not immediately debited. A charge would only be assessed should there be damages in the apartment that were caused during your stay. Should the apartment require more than the normal amount of cleaning after your stay, we also reserve the right to charge you in order to assist the owner in the additional cost of cleaning.
We ask all our guests to please respect the apartments as they would want a guest in their home to do. We ask that our guests let us know about any breakage or damage as soon as possible.
What is the minimum length of stay?
Our apartments have a minimum of rental of 3 nights.
Are the rentals Saturday to Saturday only?
Arrival can be any day of the week.
How do we get to the apartment from the airport?
The best way to come to the apartment is with our chauffeur or by taking a taxi. Contact us to get the fee.
What are your cancellation terms?
In the event of a cancelation, all sums paid shall be forfeited unless we are able to re-book your canceled dated, as these dates have been blocked and we have most likely had to turn away other potential guests. If we can successfully re-book your canceled dates, we will refund your payment.
Do you have air conditioning in all the apartments?
This is a question that we get often after the heat wave that hit Paris a few years ago. Most of our apartments do not in fact have A/Cs simply because they are unnecessary. On the whole, French buildings tend to remain cooler relative to the outside temperature. We do provide fans in each apartment.
How close are the apartments to the tourist sights?
Depending on which sights you wish to visit, you are within walking distance (from 20-30 minutes), from the apartments. Most of our properties are in or close to Montmartre so visiting Sacre Coeur or Place du Tertre is easy. Paris also has an amazingly easy public transportation system. From many of the properties you are just one metro ride or bus ride from the sights. You can walk to Opera and the Gallery Lafayette from Montmartre. Take line 12 straight to the Place de la Concorde or to Saint Germain. So you are never very far at all.
What happens if something breaks in the apartment or stops working?
We have left in the apartment a welcome book that can be a useful resource when trying to figure out why the washer is not washing or the TV won't turn on. However, if after looking through the book you do not find a solution, please contact us. We are never too far away and we of course want to know. Sometimes these are things that we can rectify quickly. We are in Paris if there is ever a problem we are here to resolve it.
Can you contact us with questions during your stay?
Yes of course! Though these are self-catered properties, we are here to assist you as we are a profesional rental agency with both a maintenance and a cleaning team at your service if needed. Best way to contact us will be by email from 10am to 6pm every day.
Are there cleaning supplies and other household products in the apartments?
A few basic starter supplies are provided in the apartment for guest use : toilet paper, paper towel, tea, coffee, soap, shower gel, shampoo, conditioner etc. As all our apartments are close to grocery stores (listed in the welcome book), if you should need any additional supplies. We also provide you with a full welcome basket on arrival with wine, chocolate, jam, coffee, tea...
Are linens and towels provided?
Yes, all linen and towels that you will need for your stay, for the number of people you have reserved the apartment for, are provided.
Do you allow smoking?
No. Our apartments are strictly non-smoking.
Are pets allowed?
Some apartments accept them so ask us. We are pet's friendly.
What happens if we have a very early or very late arrival or departure?
Normal check-in is 3 PM though we try our best to accommodate our guests with different arrival times, and normal check-out is 10 am. If you are arriving on a very early flight, the only way you can ensure the apartment is ready for you before 3 PM is to reserve the night before. Early check in fee is 40 euros and late check in fee between 30 and 50 euros depending on the time chosen.
Is there an elevator?
The majority of our apartments are no more than 3 flights up and many are on the 1st or 2nd floor (2nd or 3rd to North Americans). Not all the buildings have elevators so if you require an elevator let us know.
Do you have comments from previous guests that we can read?
Yes. In every apartment we leave a guest book that our guests are free to leave any of their comments and suggestions in. We also have some on our website and also on Google.
We are driving, how do we get to the apartment?
We recommend planning your route using Google Maps
Is there parking nearby?
We do not have parking directly associated with the apartments but you can visit the following sites for information about various parking garages throughout the city: Parking des Paris or Vinci Parking
Are small children allowed?
Yes, children are welcome!
Do you provide baby beds and baby chairs?
It is possible to rent a baby bed or a highchair from us (fee is 10 euros a day and 50 euros the week). Please let us know in advance so that we can have it for you in the apartment as we have a limited number. We would ask you to provide your own baby bed sheets.
Haven't answered your question?
We hope we have covered most of the questions but if your questions have still not been answered, please feel free to send us an email. We look forward to hearing from you.